Can anyone clarify why my Architect flow fails under load? Running JMeter with 200 concurrent users hits a timeout error. The flow uses a simple IVR menu. Error logs show HTTP 504 Gateway Timeout on the /api/v2/architect/flows endpoint. Config details below:
region: US1
concurrency: 200
flow_type: IVR_Menu
api_version: v2
Is this a known limit for beginner setups?
The root of the issue is likely the flow complexity relative to the edge capacity, not just the API endpoint. Coming from Zendesk’s simpler trigger logic, Genesys Cloud Architect flows can bottleneck if nodes aren’t optimized. Try reducing the IVR menu depth.
| Requirement | Recommendation |
|---|---|
| Flow Nodes | < 10 |
| Voice Actions | Async where possible |
Simplify first.
Check your JMeter thread group settings before assuming it’s an Architect limit. Running 200 concurrent users without proper pacing often triggers platform rate limits rather than flow timeouts.
{
"thread_group": {
"ramp_up": 60,
"loop_count": 1,
"scheduler": true
}
}TL;DR: Avoid aggressive bursts.
It depends, but generally the WFM scheduling engine prioritizes data integrity over raw throughput. Aggressive burst patterns from load testing tools often trigger protective throttling. Ensure the OAuth token includes the correct scope, as insufficient permissions can mask throughput issues.