Hey everyone, I’ve run into a really strange issue with the execution time metrics in our primary inbound queue flow within the EU-West environment. The specific issue involves a significant divergence between the ‘Average Execution Time’ reported in the Architect flow analytics and the wait times derived from the /api/v2/analytics/queues/summary endpoint. The flow configuration is standard, yet the API data shows a 15-second lag that does not reflect in the dashboard views.
flow_id: f-8a9b7c6d-5e4f-3a2b-1c0d-9e8f7a6b5c4d
environment: EU-West
dashboard_view: Agent Performance
api_endpoint: /api/v2/analytics/queues/summary
metric: average_execution_time
What is the correct way to interpret this gap for reporting purposes?