Having some config trouble here. The organization operates within the EU-West BYOC environment. Recent Architect flow modifications have resulted in null values for occupancy metrics when queried via the Platform API. This discrepancy is impacting business reporting accuracy.
“Occupancy is calculated based on active conversation time divided by logged-in time for agents within specified queues.”
The documentation suggests standard calculation logic. However, the API response lacks these values despite valid flow execution. Is there a known limitation with complex digital routing in this region?