Ran into a weird issue today with the integration between our Architect flow and the export job APIs. We are trying to automate the chain of custody for legal discovery requests involving digital channels. The setup involves an Architect flow that detects specific keywords in WhatsApp messages and triggers a webhook to start a bulk export job for the associated data.
The issue is that the webhook is called, and the POST /api/v2/flows/export/jobs endpoint returns a 201 Created status. However, the resulting output remains empty for jobs triggered via this flow. Manual exports for the same time range work perfectly fine.
Here are the details:
- Environment: Genesys Cloud EU (London)
- API Version: v2
- Channel: WhatsApp (Digital)
- Architect Flow: Uses a “Transfer to Queue” action followed by a webhook call to our export service.
The flow is configured to initiate the export process. The response from Genesys includes a valid jobId. When checking the job status via GET /api/v2/flows/export/jobs/{jobId}, it eventually moves to COMPLETED but the resulting file is empty or missing the expected metadata.
Is there a known limitation where these exports cannot be triggered asynchronously from within an active Architect flow session? Or is the context not resolving correctly when initiated from a webhook? We need to ensure the metadata chain of custody is preserved, so manual intervention is not an option for this legal hold process. Any insights on why the flow-triggered exports fail to populate the output while manual ones succeed?