Having some config trouble here for triggering bulk exports via Architect. The flow executes successfully, but the POST /api/v2/recording/export call returns 400 Bad Request with error_code: invalid_criteria. This happens specifically when filtering by channel: chat for legal discovery requests. The same query works in the UI. Checking Genesys Docs for syntax, but the JSON payload matches the example. Any ideas?
I normally fix this by checking the date range format in the payload.
Cause: Genesys Cloud requires strict ISO 8601 format for bulk export criteria, unlike Zendesk’s more flexible date handling.
Solution: Ensure startTime and endTime are in YYYY-MM-DDTHH:mm:ss.SSSZ format within the JSON body.
The root cause here is the underlying API rate limiting kicking in during bulk operations, especially when the Architect flow is triggered repeatedly or in parallel. The invalid_criteria error is often a misleading response from the Genesys Cloud API when the request payload exceeds the processing capacity or hits a hidden concurrent request limit for that specific endpoint.
When running load tests with JMeter, we’ve seen that the /api/v2/recording/export endpoint has a much lower throughput tolerance compared to standard data actions. If your Architect flow is being invoked by multiple concurrent users or automated scripts, the API might reject subsequent requests with a generic 400 error instead of the expected 429 Too Many Requests.
To mitigate this, try adding a small delay in your Architect flow before the HTTP request step. Use a Wait step with a duration of 2000 milliseconds to space out the export triggers. This helps prevent the API from perceiving the burst of requests as malformed or abusive.
Additionally, ensure that the channel filter in your JSON payload is exactly "chat" and not "Chat" or "digital_chat". The API is case-sensitive. Here is a sample payload structure that should work:
{
"criteria": {
"channel": "chat",
"startTime": "2023-10-01T00:00:00.000Z",
"endTime": "2023-10-31T23:59:59.999Z"
}
}
If the issue persists, check the API logs for any hidden 429 responses that might be getting converted to 400 by the Architect integration layer. This is a known quirk when scaling digital channel exports under load.
If I recall correctly, the issue is not rate limiting but payload structure validation. The Architect flow often sends an empty object for criteria if the variable is not explicitly set, causing the invalid_criteria error.
Check the JMeter setup to ensure the JSON body matches the schema exactly. Here is a minimal working example:
{
"criteria": {
"channel": "chat",
"startTime": "2023-10-01T00:00:00.000Z",
"endTime": "2023-10-02T00:00:00.000Z"
}
}
Make sure the date strings are ISO 8601. The UI handles missing fields differently than the API. See this support note for details: https://support.genesys.cloud/articles/architect-export-criteria-validation