Architect Flow Conditional Logic Not Reflecting in Performance Dashboard Metrics

  • Environment: Genesys Cloud EU-West BYOC
  • Role: Performance Dashboard Power User
  • Context: Architect Flow with complex conditional branching

Trying to understand why the Performance Dashboard reports 100% successful completions for a flow that clearly routes 30% of interactions to an error queue based on conditional logic. The dashboard shows zero failures despite the flow definition explicitly directing invalid inputs to a dead-end node. Is there a known delay in metric aggregation for conditional branches in this region?