I’m trying to figure out why the analytics export fails for custom IVR metrics. Provider: 1.79.0
Region: APAC Sydney
Terraform: 1.6.5
Error: Error creating Analytics Export: 403 Forbidden
Response body: {“errors”:[{“code”:“unauthorized”,“message”:“Insufficient permissions for analytics_export”}]}
HCL:
hcl
resource "genesyscloud_analytics_export" "ivr_flow" {
name = "IVR Flow Metrics"
report_type = "routing:queue"
...
}
Role has Analytics:View and Export:Create. Still failing.
Check your IAM role assignments for the service account executing the Terraform apply. The 403 Forbidden error on genesyscloud_analytics_export is almost never a syntax issue in the HCL block itself. It is a permissions mismatch at the tenant level. The service account requires the analytics:export:write permission set, not just read access. Without this specific capability, the API rejects the creation request immediately, regardless of the provider version or region.
Verify the role definition in Genesys Cloud. Ensure the “Analytics Export” capability is explicitly enabled for the user or service account identity. In multi-region deployments, especially with BYOC trunks, permission inheritance can sometimes lag or fail to propagate to the reporting engine. You might also want to validate that the report_type specified matches a valid report definition accessible by that role. Sometimes, even with write access, if the underlying report schema is restricted to a specific admin group, the export creation fails with a generic unauthorized message. Cross-check the role permissions against the documentation for analytics export scopes.
Make sure you verify the OAuth scope configuration for the AppFoundry integration, particularly if this export runs within a multi-org context. The analytics:export:write permission is necessary but often insufficient when cross-tenant data boundaries are involved. Premium apps frequently encounter silent failures here because the service account lacks the explicit admin:analytics:read scope required to traverse organizational hierarchies during the initial metadata handshake.
Review the token generation logic in your backend service. If the client ID is scoped to a single organization, the API call might be hitting a different org ID than intended, resulting in a hard 403. Ensure the x-genesys-org-id header in the Terraform provider configuration matches the exact org ID associated with the service account’s OAuth client. Mismatched org contexts are a common trap for AppFoundry developers deploying scalable analytics solutions.