Looking for advice on a recurring timeout issue with our data actions. We are operating in the EU-West-1 region. The environment uses Genesys Cloud v2 APIs for all integrations. Our team handles legal discovery requests. This requires strict chain of custody for all digital channel recordings. We recently updated our Architect flow to pull metadata from the digital channels API. The flow uses a Data Action to query the recording metadata. The goal is to filter by specific legal hold tags. The payload includes the tenant_id and a list of recording IDs. The request size is small, under 50 records. Despite this, the Data Action fails with a 504 Gateway Timeout. The error occurs after exactly 30 seconds. This matches the default timeout setting for Data Actions. We have verified the network connectivity. The S3 bucket integration is working correctly. The issue is isolated to the metadata retrieval step. The recording files themselves export without issue. The problem is the metadata enrichment step. We need this metadata for our audit trails. The legal team requires the exact timestamp and agent ID for each recording. Without this data, the export is incomplete. We have tried increasing the timeout in the Data Action settings. The maximum allowed is 60 seconds. We increased it to 50 seconds. The result is the same. The job still fails at 30 seconds. It seems the API call is hanging. We checked the API logs. There are no 429 errors. There are no 403 errors. The request just stops responding. We suspect a backend issue with the metadata service. Or perhaps a rate limit we are not seeing. Our SDK version is the latest Python client. We are using the standard bulk export endpoints. The flow runs during off-peak hours. Load on the tenant is low. We need a reliable way to get this data. Manual export is not an option due to volume. We are looking for a workaround. Or a fix for the timeout. Has anyone successfully integrated digital channel metadata extraction into an Architect flow for legal discovery without hitting these timeout walls?
Have you tried reducing the batch size in the data action configuration?
Cause: The timeout occurs because the digital channel metadata payload exceeds the default processing limit for single requests.
Solution: Implement pagination in the Architect flow to process metadata in smaller chunks, ensuring each request completes within the service timeout window.