Is it possible to increase the HTTP timeout for a Data Action in NICE CXone Architect beyond the default 3 seconds? I am integrating a speech analytics endpoint that occasionally requires ~5s to return a JSON payload containing sentiment scores.
Currently, the Data Action configuration only exposes a timeout parameter which caps at 3000ms. When the external service exceeds this threshold, the flow logs show a generic Connection timed out error, and the transcript processing fails silently. I need to handle these latency spikes without breaking the call flow.
I have verified the external endpoint responds correctly via direct curl tests with a 10s timeout. The issue is strictly within the Architect execution context. I cannot modify the external API response time, so I must adapt the integration side. Has anyone successfully bypassed this 3s ceiling using a proxy or a different Data Action type?
Please share any workarounds or API modifications that allow for extended wait times in the Data Action execution engine. I am looking for a reliable code-level or configuration fix rather than architectural redesigns.