We’re trying to push call metadata from Genesys Cloud to our New Relic integration endpoint using an Architect Data Action. The external service is fast, usually responding in under 200ms, but the Data Action consistently fails with a timeout error.
I checked the Architect settings and the timeout field is capped at 3 seconds. Our payload is small, just a JSON blob with call ID and agent ID. The external API logs show the request never even arrives at our server, which suggests Genesys is dropping it before sending.
Here’s the JSON payload we’re sending:
{
"callId": "{{interaction.id}}",
"agentId": "{{agent.id}}",
"timestamp": "{{system.currentDate}}"
}
The error in the Architect logs says:
Data action execution failed: Timeout after 3000ms
Is there a way to bump this limit via the API or is it a hard cap for standard licenses? We’ve tried reducing the payload size but it makes no difference. The 3-second window seems way too aggressive for any kind of network jitter.