Just noticed that the Genesys Cloud Architect flow is returning a 429 Too Many Requests when the bot attempts to create a ServiceNow task during handoff. The webhook payload includes all required fields per Genesys Docs. The ServiceNow instance rate limits are set to 100/min, but traffic is well below that threshold. Is there a default rate limiting on the Genesys Cloud outbound webhook trigger that I am missing?
Have you tried adjusting the Retry Count and Retry Delay in the webhook action configuration? The platform’s internal queue often triggers 429s if requests are fired without backoff logic, regardless of the external service’s capacity.