Does anyone understand why the Genesys Cloud Architect API returns a 400 Bad Request when trying to programmatically create flows that mirror Zendesk Automation Rules?
We are in the middle of a Zendesk Support to Genesys Cloud migration (EU1 region). The current step involves converting over 200 Zendesk automation rules into Genesys Cloud Architect flows. These rules primarily handle ticket tagging, status updates, and assignee changes based on time spent or specific keywords.
Using the Genesys Cloud Python SDK v2.5.0, we are constructing the flow JSON structure. In Zendesk, an automation rule is a simple IF/THEN logic block. We are attempting to map this to a GC Flow with a single Decision node and two outcomes. However, the API call to POST /api/v2/architect/flows consistently fails.
The error response is:
{
"code": "badRequest",
"message": "Validation failed for object 'flow'. Path 'elements[0].conditions[0].expression'. Details: 'Expression is not valid for the selected data type'."
}
The expression we are sending looks like this:
{{ticket.tags}} contains 'high_priority'
In Zendesk, this is a valid condition. We assumed Genesys Cloud would accept a similar syntax for the Decision node condition. We have verified that the ticket.tags attribute exists in the data model for the interaction context.
According to the Flow Expression Documentation, the contains operator should work with string arrays. Are we missing a specific wrapper function? Or is the data type of ticket.tags different in the Architect runtime compared to what we see in the data dictionary?
We need to automate this conversion. Writing 200 flows manually in the UI is not feasible. Any pointers on how to structure the JSON for these basic conditional checks would be appreciated. We are trying to keep the migration timeline tight.