Can anyone clarify the correct payload structure for the Architect API? I am mapping Zendesk automation triggers to Genesys Cloud flows and hitting a 400 Bad Request error. The documentation is vague about the specific JSON schema required for trigger conditions.
In Zendesk, simple IF-THEN logic works fine. Here, the API rejects my configuration object immediately. I am using the v2 API in the EU1 region. The error message just says invalid input.
Is there a specific format for the condition node? I need this to map our ticket routing rules accurately before the cutover deadline next week.