- Environment: Genesys Cloud EU1
- Role: Migration Specialist
- Task: Mapping Zendesk Ticket IDs to Architect variables
Trying to understand why the Set Variable action fails with a 400 error. The Zendesk ticket ID is a string, but Architect expects a specific format. In Zendesk, this flows directly to the ticket object. Here, the mapping seems stricter. Is there a required prefix or type conversion needed before pushing the ID to the interaction context?