just noticed that our premium app integration is throwing 401 unauthorized errors when trying to refresh oauth tokens via the platform api. the client credentials flow works fine initially but fails after 30 mins with an invalid_grant error. running sdk v2.0.15 in us-east-1. anyone see this?
Check your application’s OAuth token refresh mechanism and ensure it is properly handling the short-lived nature of access tokens in Genesys Cloud. The 401 Unauthorized error with an invalid_grant response typically indicates that the refresh token has expired or been revoked, or there is a mismatch in the client credentials used during the refresh process. Given your setup with SDK v2.0.15 in us-east-1, verify that your client ID and client secret are correctly configured and have not been rotated or changed. Additionally, confirm that the refresh token being used is still valid and has not exceeded its expiration time, which is usually 90 days for Genesys Cloud. If the issue persists, consider implementing a fallback mechanism to re-authenticate using the client credentials flow if the refresh token fails, ensuring continuous integration functionality. Also, review any recent changes in your application’s configuration or network settings that might affect the OAuth process, such as firewall rules or proxy settings. Testing the token refresh process in a controlled environment can help isolate the issue and confirm whether it is related to the SDK or your application’s implementation.