Yo! I am running into a weird issue with my multi-org setup. I have separate orgs for dev, staging, and prod. I have a script that hits the analytics API for all three orgs at the same time. I am seeing 429 rate limit errors in my prod org even when the script is barely running there, but it is hitting dev pretty hard. Does the platform track rate limits across the entire account or is it strictly per organization? It feels like my dev testing is killing my prod performance.
Greetings. Within the Genesys Cloud architecture, rate limits are strictly enforced on a per-organization basis. There is no cross-organizational synchronization of API throttling.
However, please be advised that if you are utilizing the same source IP address for all three environments, you may be triggering a lower-level security throttle at the edge of the platform. I recommend that you verify the specific error headers returned in the 429 response to determine if it is a platform rate limit or a security-based connection throttle.
Hello. I have seen this when I do load testing for our Japanese site. That is correct about the IP address.
If you send many requests from one server to different orgs, the platform thinks you are doing a denial of service attack. You should use different source IPs or add a delay between your requests for different environments.
This will stop the security engine from blocking your production traffic.