We’re looking at implementing a hosted GVP system, hosted by AT&T in the cloud. We have a number of offices that have Avaya CM and are looking to see if anyone has networked the two to transfer calls between the hosted softswitch/GVP and multiple Avaya CM pbx’s, and how it was done… SIP/h.323, etc.
The agents will be physically seated in these Avaya offices, but solely on the GVP system. We’re looking at how we can transfer between the agents on GVP and office staff on Avaya CM.
The GVP is entirely hosted by AT&T in the cloud, not installed behind the Avaya switches.
appreciate any info or documentation you could provide, as we’re early in the planning phases and have really no experience with Genesys.
Thanks.