Hitting the /api/v2/analytics/conversations/details endpoint for voice interactions. The query returns a 200 with all the standard metadata, agent ID, and queue ID, but the wrapUpCode field is consistently null. I’ve confirmed the agents are selecting codes in the UI and the codes exist in the system. Tried adding wrapUpCode to the groupings array, but the docs say it’s not supported there. Here is the query body I’m sending:
{
"interval": "2023-10-01/2023-10-02",
"groupings": ["conversation"],
"metrics": ["wrapUpCode"]
}
The response object has the key, but the value is empty. Is this a known limitation for detail queries or am I missing a specific metric parameter?