Analytics API paging object returns empty results

trying to pull conversation stats but the paging object keeps breaking. i set pageSize to 100 and pageNumber to 1. the response comes back with 0 items even though i know there’s data.

GET /api/v2/analytics/conversations/details/query
pageSize: 100
pageNumber: 1

here’s what i’ve tried:

  • checked the date range is valid
  • verified the auth token has analytics scope
  • tried different pageSize values

the pageCount field is also 0. am i missing a parameter?