Running into some unexpected behavior with the paging object in the Genesys Cloud Analytics API. I’m trying to fetch historical data for a specific metric and I need to handle pagination manually since the SDK doesn’t seem to auto-paginate for this specific endpoint.
Here’s the setup. I’m using the Python SDK genesyscloud version 7.0.0. I’m calling get_routing_analytics_queue_metrics with a pageSize of 1000. The response includes a paging object with pageSize, pageNumber, and pageCount.
from genesyscloud import analytics_api
client = analytics_api.AnalyticsApi()
# Initial request
result = client.get_routing_analytics_queue_metrics(
metric_ids=['queue/conversations/offered'],
date_from='2023-10-01T00:00:00.000Z',
date_to='2023-10-31T23:59:59.999Z',
group_by=['date'],
page_size=1000
)
print(f"Page Count: {result.paging.page_count}")
print(f"Page Number: {result.paging.page_number}")
print(f"Page Size: {result.paging.page_size}")
The issue is that pageCount seems to be static based on the total number of entities, but pageNumber in the response is always 1 unless I explicitly pass a page parameter. However, the docs are a bit vague on whether pageNumber in the response reflects the current page fetched or just confirms the request parameter.
I noticed that if I set pageSize to something large, say 5000, the API returns a 400 error saying the page size is too large. But there’s no clear max documented. I tried 2000 and it worked.
My loop looks like this:
current_page = 1
while True:
result = client.get_routing_analytics_queue_metrics(
metric_ids=['queue/conversations/offered'],
date_from='2023-10-01T00:00:00.000Z',
date_to='2023-10-31T23:59:59.999Z',
group_by=['date'],
page_size=1000,
page=current_page
)
# Process data
for entity in result.entities:
process_entity(entity)
if current_page >= result.paging.page_count:
break
current_page += 1
Sometimes result.paging.page_count is 0 even though there’s data. Other times it’s accurate. Is pageCount reliable for determining the end of pagination? Or should I be checking if the returned entities list is empty?
Also, is there a recommended max pageSize to avoid rate limiting issues? I’m seeing some 429s when I loop too fast.
Any insights on the most solid way to handle this pagination in code?