- Region: AU1
- SDK: genesyscloud-python 2.1.5
- Terraform Provider: 1.15.2
- Python: 3.9
Is it possible to retrieve granular step-level analytics for specific Architect flows using the standard analytics API? The goal is to automate reporting on drop-off rates at specific nodes without relying on UI exports.
Trying to fetch data via GET /api/v2/analytics/flows/{flowId}/details. The request returns 200 OK but the payload lacks the steps array or any node-specific metrics. Only aggregate flow data is present.
Payload snippet:
{
"queryResult": {
"total": 1,
"offset": 0,
"pageSize": 100
},
"entities": [
{
"id": "abc-123",
"name": "Main_Menu",
"contactCount": 150
}
]
}
Documentation suggests groupBy parameter might help, but no valid values for step-level granularity are listed. Is this endpoint deprecated for detailed node analysis? Or is there a specific query parameter syntax required to drill down into flow steps? Need this for automated dashboarding in our CI pipeline.