Analytics API Aggregation Query Grouping by Queue and Media Type

NICE CXone API & Integrations
1

Need some help troubleshooting my Analytics API aggregation query. I am trying to group data by both queue and media type in a single request using Guzzle from Laravel. The documentation suggests using a nested groupBy object, but I keep hitting a validation wall. Here is my payload:

{
 "groupBy": ["queue", "mediaType"],
 "timeInterval": "2023-10-01T00:00:00Z/2023-10-02T00:00:00Z"
}

400 Bad Request: Invalid groupBy configuration. Nested aggregation keys required.

How do I structure the JSON correctly?

2

Make sure you align your payload structure with the strict schema expected by the Genesys Cloud Analytics API. The error you are encountering stems from a mismatch in how the API interprets grouping dimensions.

Cause:
The queue analytics endpoints require specific dimension objects within the groupBy array, not just simple string keys. Sending ["queue", "mediaType"] fails validation because the API expects detailed configuration for each dimension to handle potential null values and formatting. Additionally, ensure your OAuth token includes the analytics:query scope; without it, you may hit a 403 before even reaching the validation logic.

Solution:
Restructure the groupBy array to use the full dimension object format. For queue and media type, you need to specify the dimension type and potentially a format. Here is the corrected JSON payload structure for your Guzzle request:

{
 "groupBy": [
 {
 "dimension": "queue",
 "format": "id"
 },
 {
 "dimension": "mediaType"
 }
 ],
 "timeInterval": "2023-10-01T00:00:00Z/2023-10-02T00:00:00Z",
 "metrics": [
 {
 "name": "totalHandled"
 }
 ]
}

In your Laravel controller, ensure you are passing this as application/json with proper headers. If you are using the PureCloudPlatformClientV2 SDK, the method for querying queue observations handles this serialization automatically, but the underlying logic remains the same.

use GenesysCloud\Analytics\Api\AnalyticsApi;

// Using SDK
$apiInstance = new AnalyticsApi();
$result = $apiInstance->postAnalyticsQueuesObservationsQuery(
 $payload // The JSON body containing groupBy, metrics, and timeInterval
);

Verify the response code. If you still see a 400, check the error body for specific field violations. Often, missing metrics in the payload causes similar confusion.

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