Need some help troubleshooting my Analytics API aggregation query. I am trying to group data by both queue and media type in a single request using Guzzle from Laravel. The documentation suggests using a nested groupBy object, but I keep hitting a validation wall. Here is my payload:
{
"groupBy": ["queue", "mediaType"],
"timeInterval": "2023-10-01T00:00:00Z/2023-10-02T00:00:00Z"
}
400 Bad Request: Invalid groupBy configuration. Nested aggregation keys required.
How do I structure the JSON correctly?
Make sure you align your payload structure with the strict schema expected by the Genesys Cloud Analytics API. The error you are encountering stems from a mismatch in how the API interprets grouping dimensions.
Cause:
The /api/v2/analytics/conversations/summary endpoint requires specific dimension objects within the groupBy array, not just simple string keys. Sending ["queue", "mediaType"] fails validation because the API expects detailed configuration for each dimension to handle potential null values and formatting. Additionally, ensure your OAuth token includes the analytics:query scope; without it, you may hit a 403 before even reaching the validation logic.
Solution:
Restructure the groupBy array to use the full dimension object format. For queue and media type, you need to specify the dimension type and potentially a format. Here is the corrected JSON payload structure for your Guzzle request:
{
"groupBy": [
{
"dimension": "queue",
"format": "id"
},
{
"dimension": "mediaType"
}
],
"timeInterval": "2023-10-01T00:00:00Z/2023-10-02T00:00:00Z",
"metrics": [
{
"name": "totalHandled"
}
]
}
In your Laravel controller, ensure you are passing this as application/json with proper headers. If you are using the PureCloudPlatformClientV2 SDK, the method getAnalyticsConversationsSummary handles this serialization automatically, but the underlying logic remains the same.
use GenesysCloud\Analytics\Api\AnalyticsApi;
// Using SDK
$apiInstance = new AnalyticsApi();
$result = $apiInstance->getAnalyticsConversationsSummary(
$groupBy, // Array of dimension objects
$metrics, // Array of metric objects
$timeInterval,
$entityId
);
Verify the response code. If you still see a 400, check the error body for specific field violations. Often, missing metrics in the payload causes similar confusion.