Analytics API 500 on Legal Hold Bulk Export Job

  • Just noticed that POST /api/v2/analytics/bulk-export/jobs returns HTTP 500 Internal Server Error
  • Environment: Europe/London, Genesys Cloud v2024.1.0
  • Scope: Digital channel interactions under legal hold
  • Payload uses valid ISO 8601 timestamps and correct tenant ID
  • Audit logs show no authentication failures
  • S3 bucket policy verified as per previous successful exports
  • Chain of custody metadata required for discovery requests
  • Need urgent resolution for compliance deadline