Analytics API 413 Error on 90-day query split

NICE CXone API & Integrations
1

Running into a wall with the Analytics API. Trying to pull queue performance data for a 90-day window. The docs say the max date range is 90 days, but my request keeps hitting a 413 Entity Too Large error. The payload size seems fine, but the endpoint rejects it.

I’ve tried splitting the query into three 30-day chunks. I’m using the standard POST /api/v2/analytics/queues/summary endpoint. Here is the JSON body I’m sending for the first chunk:

{
 "dateFrom": "2023-10-01T00:00:00Z",
 "dateTo": "2023-10-31T23:59:59Z",
 "groupBy": ["queueId"],
 "metrics": ["conversationCount", "handleTime"]
}

Still getting 413. I checked the request headers and the content length is under 10KB. What am I missing?

  • Environment: CXone Production
  • SDK: Custom Python requests library
  • Endpoint: POST /api/v2/analytics/queues/summary
  • Error: 413 Entity Too Large
  • Tried: Reducing metrics count, changing groupBy fields

Any ideas on why the split isn’t working?