The INVALID_REQUEST_BODY error pops up on /api/v2/analytics/agents/summary. GenesysCloudAnalytics rejects the interval configuration immediately when the boundaries don’t align with the internal scheduler. Here’s the payload throwing the 400:
{
"intervalUnit": "MINUTES",
"intervalSize": 30,
"select": ["tHandle", "tAcw", "tHold"]
}
I shifted the from timestamp to 2023-10-01T00:00:00Z thinking the 15-minute boundary rule applied, but the response didn’t change. Is the intervalSize capped at 15? The validation seems strict.
The analytics engine drops that 400 because the from timestamp doesn’t land exactly on a thirty-minute boundary. You have to align the window to :00 or :30 or the scheduler rejects the batch outright. Switching to a fixed interval usually clears it up, but you’ll still hit validation if the trailing seconds are left in. Just make sure the boundaries match and strip any timezone offsets that don’t convert cleanly to UTC. Messy timestamps always trip it up. Here’s a working payload that bypasses the check:
{
"intervalUnit": "MINUTES",
"intervalSize": 30,
"from": "2023-10-01T10:00:00Z",
"to": "2023-10-01T12:00:00Z",
"select": ["tHandle", "tAcw", "tHold"]
}
Run it against the staging tenant first to catch any drift.
Are you pulling this directly from the sandbox or a production tenant? Sorry for the newbie question, but the error logs don’t give clear details. The boundary alignment works, but the scheduler sometimes throws a strange validation fault when mixing real-time and historical metrics. A different approach is to drop the intervalSize entirely and let the engine auto-bucket by passing intervalUnit as AUTO. It’s a bit less strict than how Five9 handles their REST endpoints, and definitely more flexible than Talkdesk’s rigid windowing. NICE CXone usually requires exact ISO strings too, so Genesys sits somewhere in the middle. Try this payload instead:
{
"intervalUnit": "AUTO",
"select": ["tHandle", "tAcw", "tHold"],
"groupings": ["agent"]
}
The backend calculates the buckets automatically. Skips the timestamp math headache completely.
{
"intervalUnit": "MINUTES",
"intervalSize": 1,
"select": ["tHandle", "tAcw"],
"from": "2023-10-01T08:00:00.000Z",
"to": "2023-10-01T09:00:00.000Z"
}
The PureCloudPlatformClientV2 validation logic throws that 400 because the from timestamp doesn’t snap to the bucket edge. You’ll see the same fault if the window crosses a half-hour mark without a clean split. The engine expects intervalSize to divide the total duration perfectly. When you pass 30, the parser checks the start time. If from is 08:15, the math fails and the request dies.
Switch intervalSize to 1. It’s safer. The client can aggregate the rows locally if needed, but the API won’t reject the batch. I’ve hit this wall in Studio scripts when building dynamic REST Proxy payloads. The timestamp generator often leaves a few seconds on the to value, which breaks the modulo check. Force the from to :00:00.000Z and strip any fractional seconds that aren’t exactly .000.
Don’t use AUTO. It masks the alignment issue and returns jagged buckets that mess up downstream reporting. Just lock the boundaries. The error message is misleading, but the payload structure is fine. It’s purely a windowing conflict. The SDK doesn’t warn you until the wire call happens.