Hi, we have a problem with emails which are sent using some other address. Those from addresses are shown as “[email removed] [mailto:[email removed]] On Behalf Of [email removed]”
How can I use AIL to get both addresses? Currently I call getFromAddress of interactionMail-interface. But how to get the second address??
I haven’t found the specification (RFC number) but email address of the original sender (on behalf of) should be stored in the header key “sender:”. Email Server Java attaches automatically all header keys to interaction’s UserData so check the key “Header_Sender”.
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