Ail.Driver.Voice TlibEventInfo - Channel Error

Defender451 · May 20, 2016, 5:51pm

Something is missing and do not know where to start to look.
GAD 7.6.4. custom code. Agent presses the update button to retrieve mainframe data. When this button is pressed, the data is successfully retrieved, but the CTI data is wiped out. idInteraction and inToken are staying the same.

The only error seen in the GAD logs is the following.
I assume the (152 in 82) are the lines of code where the issue lies, but where/what is that?

20 05 09:00:04:923 [nesyslab.PCT.invoker] DEBUG Ail.Driver.Voice Received channelError: com.genesyslab.platform.commons.protocol.ChannelErrorEvent[source=com.genesyslab.platform.voice.protocol.TServerProtocol@370c0da1@{tserv_a - tcp://serverpp004:3000}]; cause: com.genesyslab.platform.commons.protocol.MissingAttributeException: Attribute is not accepted by the message. (152 in 85)
20 05 09:00:04:924 [ VOICE_DRIVER.Main] DEBUG Ail.Lagaffe @@ Lagaffe.Deployer.Outer.VoiceDriver → Lagaffe.Deployer.Inner.TsComponent : TlibEventInfo
Ani 12345279360

cavagnaro · May 20, 2016, 6:32pm

From where is that ANI coming from? You can’t update the ANI, what you can do is attach another KVP with similar name like myANI of example and then use this in any situation you may need

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Defender451 · May 20, 2016, 7:22pm

Thank you for the reply.
This is working in GAD 7.6.2 connected to the 7.6 framework.
The error is seen in the GAD 7.6.4 connected to the 8.1 framework.

The ani is an inbound call to the agent.

I am not a code slinger, am only suppose to be responsible for the back-end…
Am I correct you believe this is related to the custom code?

I can see the commit:
20 05 09:00:04:779 [ http-8080-7] DEBUG il.Interaction.Voice Commit User data {SITE_ARRIVED=, XFER_FLAG=N, UTILITY=ABC, ANI=+12345279360, DNIS=1565005, CONNID=01a0028365356bac, RouterData70=(“t”=“1463759850 497”), REQUESTED_CALL_TYPE=ResMiscEng, REQUESTED_SKILL=SResMiscEng, AGENTSAVAILABLE=Y,

String data together:
0 05 09:00:04:819 [ TelephonyExecutor-8] DEBUG .InteractionsService updatePhoneCall: Lang=null|ParentId=null|ThreadId=(String)“0000DaBKUH5Y001V”

Commit:
20 05 09:00:04:820 [ http-8080-7] DEBUG il.Interaction.Voice Commit User data {SCREEN_POP_MAIL_CITY=SOUTH GATE, SCREEN_POP_BA_STAT_CD=AC, SCREEN_POP_CHECK_DIGIT=1, SCREEN_POP_OFFER_AMORT_SW=N, SCREEN_POP_MAIL_ADDRESS

–then error –

rinse and repeat over and over again.

Thank you again for your thoughts!

Defender451 · May 20, 2016, 7:25pm

Looking at your response again…
The ANI, call type..CTI data should not be updated.
The Account information is the part that should be updated.
The ANI/CTI data is going away after the account information is updated.
This is where the issue lies.
Thanks again.

cavagnaro · May 20, 2016, 8:14pm

Sob you are using custom code on an new TServer version. Validate the length of the ConnID or variable type as on 8 it was increased.

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Defender451 · May 20, 2016, 8:52pm

Got really excited there, but it is not the case. They are all 16:

			'CONNID'        '01a0028365356ba4' - 8.1
			'CONNID'        '00790276edc7ec51' - 7.6
                            'CONNID'        '0073028017e1c441' - 7.6 DEV

------7.6---------
AttributeUserData [2921] 00 6E 00 00..
‘SITE_ARRIVED’ ‘ABC’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘11236481892’
‘DNIS’ ‘1265007’
‘CONNID’ ‘00790276edc7ec51’
‘RouterData70’ ‘(“t”=“1463776479 936”)’
‘REQUESTED_CALL_TYPE’ ‘ResMiscEng’
‘REQUESTED_SKILL’ ‘ResMiscEng’
‘ACTUAL_CALL_TYPE’ ‘ResMiscEng’

-------8.1-------
ISCCAttributeUserData
‘SITE_ARRIVED’ ‘ABC’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+11233058445’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356ba4’
‘RouterData70’ ‘(“t”=“1463699329 157”)’
‘REQUESTED_CALL_TYPE’ ‘ResMiscEng’
‘REQUESTED_SKILL’ ‘ResMiscEng’
‘ACTUAL_CALL_TYPE’ ‘ResMiscEng’

------7.6 dev ---------------
‘CONNID’ ‘0073028017e1c441’
‘REQUESTED_CALL_TYPE’ ‘EngIVROutage’
‘REQUESTED_SKILL’ ‘EngEmergency’
‘HOLIDAY’ ‘N’
‘ACTUAL_CALL_TYPE’ ‘EngIVROutage’

cavagnaro · May 20, 2016, 9:43pm

Hummmm
ISCC… So, have you configured ISCC on your dev environment too?
Can you post ISCC logs?

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Defender451 · May 20, 2016, 10:41pm

ISCC protocol would only come into play when a transfer takes place right?
Not sure how to attach a doc, What exactly are you looking for. The events right after the update is 35,000 lines of log. Thanks again for your thoughts.

cavagnaro · May 20, 2016, 10:49pm

Well on your tests on PRD I see a ISCC call, right? Just want to compare exact call flows.
You need to upload to an external server and then share the link here.
Post TServer full logs for both calls and explain call scenario with DNs involved

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cavagnaro · May 20, 2016, 10:51pm

You see you posted ISCCAttachedData in one and AttachedData in the other right?
Genesys ANI is AttributeANI not Ani so I guess that Ani is coming from somewhere else.
So post both TServer logs for both ISCC parties

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Defender451 · May 20, 2016, 10:59pm

2016-05-20T08:59:43.161 Trace svrpp004 tserv_a GCTI-00-04541 RequestDistributeUserEvent received from [21] (00000006 icon__voice 10.194.21.164:40142)
message RequestDistributeUserEvent
AttributeCommunicationDN ‘0052E978-D4FD-1727-B4E3-A415C10AAA77’
AttributeThisDN ‘0052E978-D4FD-1727-B4E3-A415C10AAA77’
AttributeOtherDN ‘tsync’
2016-05-20T08:59:43.161 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDistributeUserEvent” received from 21 (“icon__voice”)
TDN:0052E978-D4FD-1727-B4E3-A415C10AAA77
ODN:tsync
IID:0
OPER:48

@08:59:43.1612 [0] 8.1.001.55 send_to_client: message EventACK
AttributeEventSequenceNumber 000000000000aa68
AttributeCustomerID ‘Resources’
AttributeTimeinuSecs 161201
AttributeTimeinSecs 1463759983 (08:59:43)
AttributeThisDN ‘0052E978-D4FD-1727-B4E3-A415C10AAA77’
AttributeUserEvent RequestDistributeUserEvent
2016-05-20T08:59:43.161 Trace svrpp004 tserv_a GCTI-00-04542 EventACK sent to [21] (00000006 icon__voice 10.194.21.164:40142)
@08:59:43.1612 [0] 8.1.001.55 distribute_user_event: message EventUserEvent
AttributeEventSequenceNumber 000000000000aa69
AttributeCustomerID ‘Resources’
AttributeTimeinuSecs 161248
AttributeTimeinSecs 1463759983 (08:59:43)
AttributeUserEvent EventUserEvent
AttributeOtherDN ‘tsync’
AttributeThisDN ‘0052E978-D4FD-1727-B4E3-A415C10AAA77’
-AP[685]-<-28 @08:59:43.3700
-Ap[685]->-28 @08:59:43.3700
-AP[2715]-<-20 @08:59:44.2506
-Ap[2715]->-20 @08:59:44.2506
@08:59:44.8936 [<<] 08 00 00 11 08 02 00 7F 64 96 1C 09 91 A1 06 02 01 01 02 01 B3
TP_AsaiData
REGISTER CRV:7f
Facility: INVOKE
InvokeId: 1
Operation: Heartbeat
@08:59:44.8937 [asai] (processAsaiHeartbeat)
TP_AsaiData
RELEASE_COLETE CRV:807f
Facility: RETURN_RESULT
InvokeId: 1
@08:59:44.8937 [>>] 08 00 00 0E 08 02 80 7F 5A 96 1C 06 91 A2 03 02 01 01
-AP[5477]->-15 @08:59:51.1890
-Ap[5477]-<-15 @08:59:51.1895
-AP[5468]->-12 @09:00:04.6156
-Ap[5468]-<-12 @09:00:04.6161
2016-05-20T09:00:04.784 Trace svrpp004 tserv_a GCTI-00-04541 RequestUpdateUserData received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestUpdateUserData
AttributeReferenceID 99
AttributeThisDN ‘1264995’
AttributeUserData [3268] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘RESP_ACCOUNT_ID’ ‘0314011786’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘16’
‘SCREEN_POP_BASE’ ‘CN’
‘SCREEN_POP_BA_CLS_DESC_CD’ ‘’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘EN’
‘SCREEN_POP_BA_OPEN_DT’ ‘2003-03-31’
‘SCREEN_POP_BA_PAID_DT’ ‘’
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_BA_TERM_DT’ ‘’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_ID’ ‘314011700’
‘SCREEN_POP_CF_TY_CD’ ‘16’
‘SCREEN_POP_CHECK_DIGIT’ ‘6’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_CURR_BAL_DUE’ ‘58.38’
‘SCREEN_POP_CUSTOMER_NAME’ ‘TRINA DEBOSE’
‘SCREEN_POP_CUST_ADDRESS’ ‘945 E DIAMONDALE DR CARS 90746’
‘SCREEN_POP_CUST_ID’ ‘465371526’
‘SCREEN_POP_CUST_SEGMENT’ ‘’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_EMAIL_ADDR’ ‘’
‘SCREEN_POP_HOME_PHONE’ ‘9095279360’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘’
‘SCREEN_POP_IC_ESTB_DT’ ‘2003-04-28’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘945 E DIAMONDALE DR’
‘SCREEN_POP_MAIL_CITY’ ‘CARSON’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_MAIL_ZIP’ ‘90746’
‘SCREEN_POP_MAIL_ZIP4’ ‘3019’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_NBR_OF_DIALS’ ‘’
‘SCREEN_POP_NO_VC_ORDR_QTY’ ‘0’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘Y’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ‘RONNIE A DEBOSE’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_VC_ORDR_QTY’ ‘’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_ZIP_CODE’ ‘90746’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
AttributeConnID 01a0028365356bac
2016-05-20T09:00:04.784 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestUpdateUserData” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:31

@09:00:04.7854 Call [01a0028365356bac]: urid 000d0079
@09:00:04.7855 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 852089
AttributeUserData [3268] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘RESP_ACCOUNT_ID’ ‘0314011786’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘16’
‘SCREEN_POP_BASE’ ‘CN’
‘SCREEN_POP_BA_CLS_DESC_CD’ ‘’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘EN’
‘SCREEN_POP_BA_OPEN_DT’ ‘2003-03-31’
‘SCREEN_POP_BA_PAID_DT’ ‘’
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_BA_TERM_DT’ ‘’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_ID’ ‘314011700’
‘SCREEN_POP_CF_TY_CD’ ‘16’
‘SCREEN_POP_CHECK_DIGIT’ ‘6’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_CURR_BAL_DUE’ ‘58.38’
‘SCREEN_POP_CUSTOMER_NAME’ ‘TRINA DEBOSE’
‘SCREEN_POP_CUST_ADDRESS’ ‘945 E DIAMONDALE DR CARS 90746’
‘SCREEN_POP_CUST_ID’ ‘465371526’
‘SCREEN_POP_CUST_SEGMENT’ ‘’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_EMAIL_ADDR’ ‘’
‘SCREEN_POP_HOME_PHONE’ ‘9095279360’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘’
‘SCREEN_POP_IC_ESTB_DT’ ‘2003-04-28’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘945 E DIAMONDALE DR’
‘SCREEN_POP_MAIL_CITY’ ‘CARSON’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_MAIL_ZIP’ ‘90746’
‘SCREEN_POP_MAIL_ZIP4’ ‘3019’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_NBR_OF_DIALS’ ‘’
‘SCREEN_POP_NO_VC_ORDR_QTY’ ‘0’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘Y’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ‘RONNIE A DEBOSE’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_VC_ORDR_QTY’ ‘’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_ZIP_CODE’ ‘90746’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.7856 [BSYNC] Trace: Sent
@09:00:04.7856 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6a
AttributeTimeinuSecs 785640
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 99
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3268] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘RESP_ACCOUNT_ID’ ‘0314011786’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘16’
‘SCREEN_POP_BASE’ ‘CN’
‘SCREEN_POP_BA_CLS_DESC_CD’ ‘’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘EN’
‘SCREEN_POP_BA_OPEN_DT’ ‘2003-03-31’
‘SCREEN_POP_BA_PAID_DT’ ‘’
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_BA_TERM_DT’ ‘’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_ID’ ‘314011700’
‘SCREEN_POP_CF_TY_CD’ ‘16’
‘SCREEN_POP_CHECK_DIGIT’ ‘6’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_CURR_BAL_DUE’ ‘58.38’
‘SCREEN_POP_CUSTOMER_NAME’ ‘TRINA DEBOSE’
‘SCREEN_POP_CUST_ADDRESS’ ‘945 E DIAMONDALE DR CARS 90746’
‘SCREEN_POP_CUST_ID’ ‘465371526’
‘SCREEN_POP_CUST_SEGMENT’ ‘’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_EMAIL_ADDR’ ‘’
‘SCREEN_POP_HOME_PHONE’ ‘9095279360’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘’
‘SCREEN_POP_IC_ESTB_DT’ ‘2003-04-28’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘945 E DIAMONDALE DR’
‘SCREEN_POP_MAIL_CITY’ ‘CARSON’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_MAIL_ZIP’ ‘90746’
‘SCREEN_POP_MAIL_ZIP4’ ‘3019’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_NBR_OF_DIALS’ ‘’
‘SCREEN_POP_NO_VC_ORDR_QTY’ ‘0’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘Y’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ‘RONNIE A DEBOSE’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_VC_ORDR_QTY’ ‘’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_ZIP_CODE’ ‘90746’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.785 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.785 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.7859 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.7859 [ISCC] UserData propagation has been started
@09:00:04.7860 [ISCC] UserData propagation has been finished
@09:00:04.7861 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 852089
AttributeUserData [3268] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘RESP_ACCOUNT_ID’ ‘0314011786’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘16’
‘SCREEN_POP_BASE’ ‘CN’
‘SCREEN_POP_BA_CLS_DESC_CD’ ‘’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘EN’
‘SCREEN_POP_BA_OPEN_DT’ ‘2003-03-31’
‘SCREEN_POP_BA_PAID_DT’ ‘’
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_BA_TERM_DT’ ‘’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_ID’ ‘314011700’
‘SCREEN_POP_CF_TY_CD’ ‘16’
‘SCREEN_POP_CHECK_DIGIT’ ‘6’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_CURR_BAL_DUE’ ‘58.38’
‘SCREEN_POP_CUSTOMER_NAME’ ‘TRINA DEBOSE’
‘SCREEN_POP_CUST_ADDRESS’ ‘945 E DIAMONDALE DR CARS 90746’
‘SCREEN_POP_CUST_ID’ ‘465371526’
‘SCREEN_POP_CUST_SEGMENT’ ‘’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_EMAIL_ADDR’ ‘’
‘SCREEN_POP_HOME_PHONE’ ‘9095279360’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘’
‘SCREEN_POP_IC_ESTB_DT’ ‘2003-04-28’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘945 E DIAMONDALE DR’
‘SCREEN_POP_MAIL_CITY’ ‘CARSON’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_MAIL_ZIP’ ‘90746’
‘SCREEN_POP_MAIL_ZIP4’ ‘3019’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_NBR_OF_DIALS’ ‘’
‘SCREEN_POP_NO_VC_ORDR_QTY’ ‘0’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘Y’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ‘RONNIE A DEBOSE’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_VC_ORDR_QTY’ ‘’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_ZIP_CODE’ ‘90746’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac

Defender451 · May 20, 2016, 11:00pm

@09:00:04.7862 [BSYNC] Trace: Sent
@09:00:04.7862 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6b
AttributeTimeSta 573f3484000bff2c
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3268] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘RESP_ACCOUNT_ID’ ‘0314011786’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘16’
‘SCREEN_POP_BASE’ ‘CN’
‘SCREEN_POP_BA_CLS_DESC_CD’ ‘’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘EN’
‘SCREEN_POP_BA_OPEN_DT’ ‘2003-03-31’
‘SCREEN_POP_BA_PAID_DT’ ‘’
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_BA_TERM_DT’ ‘’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_ID’ ‘314011700’
‘SCREEN_POP_CF_TY_CD’ ‘16’
‘SCREEN_POP_CHECK_DIGIT’ ‘6’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_CURR_BAL_DUE’ ‘58.38’
‘SCREEN_POP_CUSTOMER_NAME’ ‘TRINA DEBOSE’
‘SCREEN_POP_CUST_ADDRESS’ ‘945 E DIAMONDALE DR CARS 90746’
‘SCREEN_POP_CUST_ID’ ‘465371526’
‘SCREEN_POP_CUST_SEGMENT’ ‘’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_EMAIL_ADDR’ ‘’
‘SCREEN_POP_HOME_PHONE’ ‘9095279360’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘’
‘SCREEN_POP_IC_ESTB_DT’ ‘2003-04-28’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘945 E DIAMONDALE DR’
‘SCREEN_POP_MAIL_CITY’ ‘CARSON’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_MAIL_ZIP’ ‘90746’
‘SCREEN_POP_MAIL_ZIP4’ ‘3019’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_NBR_OF_DIALS’ ‘’
‘SCREEN_POP_NO_VC_ORDR_QTY’ ‘0’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘Y’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ‘RONNIE A DEBOSE’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_VC_ORDR_QTY’ ‘’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_ZIP_CODE’ ‘90746’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
2016-05-20T09:00:04.786 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.786 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.786 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.786 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.823 Trace svrpp004 tserv_a GCTI-00-04541 RequestUpdateUserData received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestUpdateUserData
AttributeReferenceID 100
AttributeThisDN ‘1264995’
AttributeUserData [1609] 00 34 00 00..
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeConnID 01a0028365356bac
2016-05-20T09:00:04.823 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestUpdateUserData” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:31

@09:00:04.8240 Call [01a0028365356bac]: urid 000e0079
@09:00:04.8241 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 917625
AttributeUserData [3281] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8241 [BSYNC] Trace: Sent
@09:00:04.8241 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6c
AttributeTimeinuSecs 824179
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 100
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3281] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2

Defender451 · May 20, 2016, 11:01pm

2016-05-20T09:00:04.824 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8244 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8244 [ISCC] UserData propagation has been started
@09:00:04.8246 [ISCC] UserData propagation has been finished
@09:00:04.8246 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 917625
AttributeUserData [3281] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8246 [BSYNC] Trace: Sent
@09:00:04.8247 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6d
AttributeTimeSta 573f3484000c9573
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3281] 00 75 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_REASON’ ‘’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:04.824 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.824 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.824 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.861 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 101
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘IVR_REASON’
2016-05-20T09:00:04.861 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.8616 Call [01a0028365356bac]: urid 000f0079
@09:00:04.8617 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 983161
AttributeUserData [3266] 00 74 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8618 [BSYNC] Trace: Sent
@09:00:04.8619 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6e
AttributeTimeinuSecs 861911
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 101
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3266] 00 74 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType

Defender451 · May 20, 2016, 11:02pm

2016-05-20T09:00:04.862 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8621 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8621 [ISCC] UserData propagation has been started
@09:00:04.8623 [ISCC] UserData propagation has been finished
@09:00:04.8624 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 983161
AttributeUserData [3266] 00 74 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8625 [BSYNC] Trace: Sent
@09:00:04.8625 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6f
AttributeTimeSta 573f3484000d293b
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3266] 00 74 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:04.862 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.862 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.862 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.897 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 102
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘RRequestedSkillCombination’
2016-05-20T09:00:04.897 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.8977 Call [01a0028365356bac]: urid 00100079
@09:00:04.8978 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1048697
AttributeUserData [1235] 00 73 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac

Defender451 · May 20, 2016, 11:03pm

@09:00:04.8979 [BSYNC] Trace: Sent
@09:00:04.8979 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa70
AttributeTimeinuSecs 897984
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 102
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [1235] 00 73 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.898 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8982 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8982 [ISCC] UserData propagation has been started
@09:00:04.8983 [ISCC] UserData propagation has been finished
@09:00:04.8984 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1048697
AttributeUserData [1235] 00 73 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8984 [BSYNC] Trace: Sent
@09:00:04.8985 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa71
AttributeTimeSta 573f3484000db5bd
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [1235] 00 73 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:04.898 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.898 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.898 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.920 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 103
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘ServiceType’
2016-05-20T09:00:04.920 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.9210 Call [01a0028365356bac]: urid 00110079
@09:00:04.9210 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1114233
AttributeUserData [3212] 00 72 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac

Defender451 · May 20, 2016, 11:04pm

@09:00:04.9211 [BSYNC] Trace: Sent
@09:00:04.9211 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa72
AttributeTimeinuSecs 921138
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 103
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3212] 00 72 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.921 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.9213 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.9213 [ISCC] UserData propagation has been started
@09:00:04.9214 [ISCC] UserData propagation has been finished
@09:00:04.9214 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1114233
AttributeUserData [3212] 00 72 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.9216 [BSYNC] Trace: Sent
@09:00:04.9216 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa73
AttributeTimeSta 573f3484000e103a
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3212] 00 72 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_DISPOSITION_DESC_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:04.921 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.921 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.921 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.954 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 104
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘IVR_DISPOSITION_DESC_3’
2016-05-20T09:00:04.954 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.9544 Call [01a0028365356bac]: urid 00120079
@09:00:04.9544 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1179769
AttributeUserData [3185] 00 71 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_DISPOSITION_DESC_2’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac

Defender451 · May 20, 2016, 11:05pm

@09:00:04.9769 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa76
AttributeTimeinuSecs 976972
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 105
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3158] 00 70 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.977 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.9771 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.9771 [ISCC] UserData propagation has been started
@09:00:04.9772 [ISCC] UserData propagation has been finished
@09:00:04.9772 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1245305
AttributeUserData [3158] 00 70 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.9773 [BSYNC] Trace: Sent

Defender451 · May 20, 2016, 11:06pm

@09:00:04.9773 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa77
AttributeTimeSta 573f3484000ee9d4
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3158] 00 70 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘CONNID’ ‘01a0028365356bac’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:04.977 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.977 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.977 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 106
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘CONNID’
2016-05-20T09:00:05.000 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:05.0004 Call [01a0028365356bac]: urid 00140079
@09:00:05.0004 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1310841
AttributeUserData [3131] 00 6f 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:05.0005 [BSYNC] Trace: Sent
@09:00:05.0005 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa78
AttributeTimeinuSecs 522
AttributeTimeinSecs 1463760005 (09:00:05)
AttributeReferenceID 106
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3131] 00 6f 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:05.000 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:05.0006 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:05.0006 [ISCC] UserData propagation has been started
@09:00:05.0007 [ISCC] UserData propagation has been finished
@09:00:05.0007 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1310841
AttributeUserData [3131] 00 6f 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac

Defender451 · May 20, 2016, 11:07pm

@09:00:05.0007 [BSYNC] Trace: Sent
@09:00:05.0008 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa79
AttributeTimeSta 573f348500000318
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3131] 00 6f 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_DISPOSITION_DESC_1’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:05.000 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:05.000 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:05.000 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:05.021 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 107
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘IVR_DISPOSITION_DESC_1’
2016-05-20T09:00:05.022 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:05.0221 Call [01a0028365356bac]: urid 00150079
@09:00:05.0221 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1386377
AttributeUserData [3104] 00 6e 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:05.0222 [BSYNC] Trace: Sent
@09:00:05.0222 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa7a
AttributeTimeinuSecs 22251
AttributeTimeinSecs 1463760005 (09:00:05)
AttributeReferenceID 107
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3104] 00 6e 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:05.022 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:05.0223 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:05.0223 [ISCC] UserData propagation has been started
@09:00:05.0224 [ISCC] UserData propagation has been finished

Defender451 · May 20, 2016, 11:07pm

@09:00:05.0224 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1386377
AttributeUserData [3104] 00 6e 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:05.0225 [BSYNC] Trace: Sent
@09:00:05.0225 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa7b
AttributeTimeSta 573f3485000057f4
AttributeConnID 01a0028365356bac
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeCtrlParty ‘1264995’
AttributeUserData [3104] 00 6e 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Resources’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
2016-05-20T09:00:05.022 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:05.022 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventCallDataChanged” generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:05.022 Trace svrpp004 tserv_a GCTI-00-04542 EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:05.043 Trace svrpp004 tserv_a GCTI-00-04541 RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 108
AttributeThisDN ‘1264995’
AttributeConnID 01a0028365356bac
AttributeDataKey ‘RTenant’
2016-05-20T09:00:05.044 Interaction svrpp004 tserv_a GCTI-00-04543 Interaction message “RequestDeletePair” received from 28 (“qa_gad”)
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:05.0441 Call [01a0028365356bac]: urid 00160079
@09:00:05.0441 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeUpdateRevision 1441913
AttributeUserData [3083] 00 6d 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:05.0442 [BSYNC] Trace: Sent
@09:00:05.0442 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa7c
AttributeTimeinuSecs 44244
AttributeTimeinSecs 1463760005 (09:00:05)
AttributeReferenceID 108
AttributeThirdPartyDN ‘1264995’
AttributeThisDNRole 2
AttributeThisDN ‘1264995’
AttributeNetworkPartyRole 2
AttributeNetworkDestDN ‘8800::1760001’
AttributeCustomerID ‘Resources’
AttributeLastTransferOrigDN ‘1760001’
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation ‘sip_a@’
AttributeFirstTransferOrigDN ‘1760001’
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation ‘sip_a@’
AttributeANI ‘12345279360’
AttributeDNIS ‘1290001’
AttributeUserData [3083] 00 6d 00 00..
‘SITE_ARRIVED’ ‘’
‘XFER_FLAG’ ‘N’
‘UTILITY’ ‘ABC’
‘ANI’ ‘+12345279360’
‘DNIS’ ‘1765007’
‘RouterData70’ ‘(“t”=“1463759850 497”)’
‘REQUESTED_CALL_TYPE’ ‘ABC_ResMiscEng’
‘REQUESTED_SKILL’ ‘ABC ResMiscEng’
‘AGENTSAVAILABLE’ ‘Y’
‘GVP_AGENT_XFER_RP’ ‘1760001’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceObjective’ ‘’
‘BIZREZ’ ‘Residential’
‘CALLER_GOAL’ ‘emergency’
‘CARE_PHRASE_OFFERED’ ‘N’
‘CIS_FOLDER’ ‘F1’
‘CREDIT_PHRASE_OFFERED’ ‘N’
‘HOLIDAY’ ‘N’
‘IDENTIFIED’ ‘Y’
‘IVR_ACCOUNT_NUM_R’ ‘0314011786’
‘IVR_DISPOSITION_1’ ‘’
‘IVR_DISPOSITION_2’ ‘’
‘IVR_DISPOSITION_3’ ‘’
‘IVR_LAST_STATE’ ‘’
‘IVR_PATH_PEG_NUMBERS’ ‘118,110,111’
‘IVR_RESULT’ ‘T’
‘IVR_SS_COLETION_CODE’ ‘N’
‘OUTBOUND_DISPOSITION’ ‘’
‘SAFE_ACCESS_PHRASE_OFFERED’ ‘N’
‘SOFT_CLOSE_PROVIDED’ ‘N’
‘GVP-Session-ID’ ‘AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main’
‘ACTUAL_CALL_TYPE’ ‘ABC_ResEmergEng’
‘ACTUAL_SKILL’ ‘ABC_Res_Emrgncy_Eng’
‘VIRTUAL_QUEUE’ ‘ABC_ResEmergEng_VQ’
‘LANGUAGE’ ‘English’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘LBR_ORIG’ ‘106:365’
‘LBR_TS’ ‘759886483’
‘LBR_SNUM’ ‘65’
‘RTargetTypeSelected’ ‘4’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘1760804_8800’
‘RTargetObjSelDBID’ ‘12912’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenantDBID’ ‘101’
‘RStrategyName’ ‘ABC_PostGVP_AvayaAcd’
‘RStrategyDBID’ ‘410’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘UU_DATA’ bin: 37 33 36 35.. (len=32)
‘SCREEN_POP_MAIL_CITY’ ‘SOUTH GATE’
‘SCREEN_POP_BA_STAT_CD’ ‘AC’
‘SCREEN_POP_CHECK_DIGIT’ ‘1’
‘SCREEN_POP_OFFER_AMORT_SW’ ‘N’
‘SCREEN_POP_MAIL_ADDRESS’ ‘10521 WASHINGTON AVE’
‘SCREEN_POP_MAIL_ZIP’ ‘90280’
‘SCREEN_POP_ASC_BILL_CYC_ID’ ‘12’
‘RESP_ACCOUNT_ID’ ‘67007500’
‘SCREEN_POP_HOME_PHONE_EXT’ ‘0000000000’
‘SCREEN_POP_CUST_SEGMENT’ ’ ’
‘SCREEN_POP_MED_BASELINE_SW’ ‘N’
‘SCREEN_POP_EMAIL_ADDR’ ’ ’
‘SCREEN_POP_CARE_SW’ ‘N’
‘SCREEN_POP_OVER_ONE_YR’ ‘Y’
‘SCREEN_POP_CURR_BAL_DUE’ ‘0.00’
‘SCREEN_POP_YTD_VARIANCE’ ‘0.00’
‘SCREEN_POP_HOME_PHONE’ ‘1235672686’
‘SCREEN_POP_CUST_TY_CD’ ‘IC’
‘SCREEN_POP_ON_SILE_PAY’ ‘N’
‘SCREEN_POP_CUST_ID’ ‘181134451’
‘SCREEN_POP_MAIL_ZIP4’ ‘6943’
‘SCREEN_POP_BA_TERM_DT’ ’ ’
‘SCREEN_POP_BA_TY_CD’ ‘C’
‘SCREEN_POP_NO_VC_ORDR_QTY’ 0
‘SCREEN_POP_BA_SPCL_LDGR_SW’ ‘N’
‘SCREEN_POP_BA_CLS_DESC_CD’ ’ ’
‘SCREEN_POP_BA_OPEN_DT’ ‘1992-12-19’
‘SCREEN_POP_CORE_AGGR_BILL_CD’ ‘N’
‘SCREEN_POP_SPOUSE_NM’ ’ ’
‘SCREEN_POP_SBA_CD’ ‘N’
‘SCREEN_POP_CASH_ONLY_SW’ ‘N’
‘SCREEN_POP_CF_TY_CD’ ‘R’
‘SCREEN_POP_OFF_GREATER6’ ‘N’
‘SCREEN_POP_MAIL_STATE’ ‘CA’
‘SCREEN_POP_OVERDUE_COUNT’ ‘00’
‘SCREEN_POP_ELIGIBLE_SW’ ‘Y’
‘SCREEN_POP_READ_OK_SW’ ‘Y’
‘SCREEN_POP_VC_ORDR_QTY’ 0
‘SCREEN_POP_BASE’ ‘HTP’
‘SCREEN_POP_ON_DEMAND_PAY’ ‘N’
‘SCREEN_POP_BA_FRGN_LNG_CD’ ‘SP’
‘SCREEN_POP_IC_ESTB_DT’ ‘1992-12-19’
‘SCREEN_POP_CF_ID’ ‘67007500’
‘SCREEN_POP_48HR_COUNT’ ‘00’
‘SCREEN_POP_BA_PAID_DT’ ’ ’
‘SCREEN_POP_CUST_ADDRESS’ ‘10521 WASHINGTON AVE SGT 90280’
‘SCREEN_POP_NBR_OF_DIALS’ ‘4’
‘SCREEN_POP_OFFER_RECERT_SW’ ‘N’
‘SCREEN_POP_CUSTOMER_NAME’ ‘GRACIELA MAZON’
‘SCREEN_POP_THIRD_PARTY_SW’ ‘N’
‘SCREEN_POP_LPP_SW’ ‘N’
‘SCREEN_POP_ZIP_CODE’ ‘90280’
AttributeCallUUID ‘0273KK5IJKBJP0F7K4AS22LAES0000OI’
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:05.044 Interaction svrpp004 tserv_a GCTI-00-04544 Interaction message “EventAttachedDataChanged” generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:05.044 Trace svrpp004 tserv_a GCTI-00-04542 EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:05.0444 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312: