Is it possible to programmatically retrieve or modify the specific intent confidence thresholds and fallback behaviors for AI Bot integrations using the Genesys Cloud Platform API within a Premium App context? We are developing a multi-tenant analytics dashboard that requires granular visibility into how our clients’ AI Bots handle ambiguous user inputs. While the Architect UI allows for manual adjustment of these thresholds per flow or language pack, the current API documentation for /api/v2/bots and /api/v2/conversations/ai appears to expose only high-level configuration metadata, such as the bot name, description, and associated language models, without exposing the underlying NLU sensitivity settings. Our service account possesses the necessary bot:read and architect:read scopes, yet attempts to fetch detailed flow logic or NLU parameters return either incomplete objects or 403 Forbidden errors, suggesting these specific tuning parameters are intentionally hidden from the public API surface for security or stability reasons.
The core challenge involves standardizing bot performance metrics across multiple customer orgs where manual configuration drift is a significant risk. We need to audit whether certain tenants are experiencing higher escalation rates due to overly aggressive confidence thresholds that prematurely route conversations to human agents, or conversely, if loose thresholds are causing hallucination loops within the bot logic. Without programmatic access to these settings, we are forced to rely on heuristic analysis of conversation transcripts and agent assist data, which is computationally expensive and introduces latency in our reporting pipelines. We have explored using the Architect JSON export feature, but parsing the complex nested structures for dynamic threshold values across varying bot versions proves unreliable and prone to breaking changes with platform updates. Any guidance on undocumented endpoints, specific scope combinations that might unlock this data, or recommended best practices for monitoring AI Bot sensitivity without direct API access would be greatly appreciated, as this limitation is currently blocking a key feature in our AppFoundry certification submission.