Stuck on a 500 Internal Server Error when the Genesys AI Bot triggers a Data Action to create a ServiceNow incident.
Background
- Genesys Cloud: 2024-02.0
- ServiceNow: Washington DC
- Integration: Data Action (HTTP POST) from Architect Flow
Issue
The AI Bot successfully detects intent, but the subsequent Data Action to ServiceNow /api/now/table/incident fails with a 500 error. The flow executes, but no incident is created.
Troubleshooting
- Verified ServiceNow credentials are correct
- Tested the endpoint directly with Postman - works fine
- Checked Genesys Cloud logs - no additional details beyond the 500 error