Stumbled on a weird bug today with the Genesys AI Bot integration where the NLP intent detection succeeds, but the subsequent Data Action invocation to ServiceNow fails with a 403 Forbidden error. This only happens when the bot is triggered via the Digital Channels API rather than the standard web widget. The payload structure matches the Genesys Docs exactly, including the required headers for OAuth2 client credentials.
The ServiceNow incident table endpoint is accessible via postman, so the issue seems isolated to how Genesys Cloud constructs the outgoing request from the bot node. Interestingly, if I bypass the bot and trigger the same Data Action via a manual Architect flow step, the ticket creates successfully. This suggests a context or permission scope issue specific to the bot execution environment. Has anyone encountered a discrepancy in how bot-initiated HTTP requests handle authentication scopes compared to manual flow steps? The error response from ServiceNow indicates a missing ‘x-api-key’ header, which is explicitly set in the Data Action configuration. Checking the Genesys logs, the request object appears complete before transmission. Any insights on debugging bot-specific HTTP header serialization would be appreciated.