We have an agent who is suddenly unable to log into a campaign. He can log in to softphone OK and can take inbound calls but cannot access the campaign. In OCS I am seeing the following:
Agent[874Place_813738]::StatDispatch EventSessionStatus { AgentSession[155BRC_NCL@BRC_NCL_NCL_VAG]Running, assigned::EventSessionStatus {
Agent[874Place_813738]::RequestDistributeUserEvent { Agent[874Place_813738]::send UserEvent, no login DN available
We are using Avaya CM5 with TSAPI Tserver. Anyone seen this before?