Dear all,
Anyone please help me to solve issue.
I created one simple page in agent scripting to get Agent and Customer infor but it is NOT working.
Thank you for calling ACB Bank. My name is G_Agent_FirstName.
Am I speaking with Display_Customer_Name ?
https://drive.google.com/file/d/0BytjI4n2fvdMWWlLZ1RoTjNvYjQ/view?usp=sharing
I have configured Load Action in Edit Page:
SET FIELD(Display_Customer_Name) = FIELD(TENKH)
I have configured Database and could select or update from it.
https://drive.google.com/file/d/0BytjI4n2fvdMRGR0RUZ3dU1DeG8/view?usp=sharing
But Customer and Agent Name have been displayed on Interaction Workspace while I make call.
Thank you for calling ACB Bank. My name is .
Am I speaking with ?
https://drive.google.com/file/d/0BytjI4n2fvdMTGg2cEhLc0dUUlU/view?usp=sharing
Please help me to solve this.
Thank so much!
Nhan