Agent not ready x number of minutes

NICE CXone API & Integrations
1

Does anyone know if or how I could add

if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
Threshold.Result = true
end if

a timing element to this threshold - interested in seeing only those Not Ready for x number of seconds or minutes. Does anyone know if this is possible?

many Thanks

2

Hi,

I think it’s possible using “Threshold.ActionDelay”. But it’s quite long I worked with threshold for last time so I can’t guarantee it will work…

if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
Threshold.ActionDelay = 10 <— number of seconds
Threshold.Result = true
end if

R.

1 Like
3

That is what we use René, so it should be ok.

2 Likes