'Agent not in compatible state' login error

Hi,

when I try to login with WDE into an Avaya extension I get the following error message: Agent not in compatible state

I have tried with different agent ids and I get always the same error. I have restarted the Avaya station but the issue remains the same.

Have you ever faced the same issue? Any recommendation?

Thanks in advance.

Magic balls are broken
Logs, configurations done… You need to provide a better description and evidence, we just can’t guess what have you done at your environment

Enviado de meu E6633 usando Tapatalk