Agent-Login(Logout) Event for IWS

NICE CXone API & Integrations
1

Hi,

Can we get Agent-Login(Logout) Event by InteractionManager.InteractionEvent ?

2

No because as name mentions, is related to interactions.

Enviado de meu SM-G9650 usando o Tapatalk

3

Thanks For Answer.

how to take event? what can I do? which way to get agent login event?

4

Can you explain more, what is the customisation for?

When you say login/logout event, do you mean to login to WDE and exit WDE or do you mean login/logout to a particular media such as voice or email etc..

5

Actually, I found the answer. But I have different problem about Agent Event’s.

How to get AgentReady or AgentNotReady Event?(For now voice)?

I am created interactionManager.InteractionEvent(IInteractionManager). then I did this :

            IInteractionVoice interaction = (IInteractionVoice)e.Value;
            LogWriter.WriteLog(LibraryName, methodName,"Event Name: " + interaction.EntrepriseLastInteractionEvent.Name, LogType.Info.ToString(), true,Trace);

            switch (interaction.EntrepriseLastInteractionEvent.Id)
            {
                case EventEstablished.MessageId:
                    MessageBox.Show("establish");
                    break;
                case EventAgentReady.MessageId:
                    MessageBox.Show("EventAgentReady");
                    break;
                case EventAgentNotReady.MessageId:
                    MessageBox.Show("EventAgentNotReady");
                   break;
            }

in this code I can get EventEstablished case but I cant get EventAgentNotReady or EventAgentReady cases. What can I do to get event agent status? and How?
If you have any different solutions please share with me.