Has anyone encountered an issue with Genesys Outbound Campaign Manager 7.6 whereby everything is visible in Config Manager, but when wanting to start/stop campaigns in OCM, you can’t see them. If you leave OCM open, then build a new campaign in CM, then switch back to OCM it’s now visible, BUT, when you log out of OCM and back in again,that newly built campaign has completely disappeared. I’ve never seen it do this before, and am totally stumped on what to do to rectify.
Sorry, what do you mean. It was working fine yesterday,and now it’s not. What do I need to do to fix it ? Do I have to turn something off and on again somewhere ?
OCS is notorious for losing connection to Config server, especially in older versions. Genesys support will tell you that configuring addp should resolve the problem, it’s a lie. ADDP only detects disconnections, the problem is that OCS does nothing with this information.
If this is a new problem, something must have changed to cause it, have you upgraded OCS, OCM, or changed the permissions in your Config Environment? These things don’t generally break on their own.
Weeelllll sir.
if you don’t know, you will mess…it is not easy
Right click an object and See security tab.
Good luck, I won’t help messing on that as can be quite complex.
Again, as experts, symptoms don’t match
If you want to check if it’s permissions, just log in with a Super Admin account and see if you can replicate the issue. If it happens to a Super Admin, it’s not permissions.
As Cav said though, be VERY careful messing with permissions, and never ever ever EVER check the “replace recursively” box unless you’re damn sure what you’re doing. It will push your permission change UP through the tree, and then be inherited DOWN again through the entire environment. You can completely brick your environment doing this.
No need to reboot “everything” though, just restart the OCS through GA. Only takes a few minutes. Remember, there is no prize for uptime, Genesys needs a good kicking every so often.
