Hey folks
this issue happens once a while with random agents.
message on genesys agent desktop " The connection to server is down". For inbound/outbound agents.
I checked user credentials and nothing is wrong, Any one please help.
Message is clear
The connection on browser against gad server is down. Check your network and server performance
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Thank you for response
This issue usually happens randomly with an agent. not the same agent all the time.
I will report to the appropriate people
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