Agent Desktop (Call Result)

NICE CXone API & Integrations
1

Hello,

I need to add the value "communicating this one " to the field “Call Result” .

How I can do it?

Thank you very much.
Marta

2

I know this one!

If you want to add it using Desktop, try UpdateCallCompletionStats command. Do you know what I am talking about? Genesys PS told us that this is the way we can modify custom values in calling db.

3

Marta,

CallResult is a mandatory field of the format of a calling list and must have one of the values (integer) shown in the enumeration table of Outbound Contact Reference Manual. You may be interested in adding a custom field to the format of your calling list in CME and updating it from the agent desktop with the event of type UpdateCallCompletionStats.

Fra

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4

myPairReagendaR1.Key = “GSW_CALL_RESULT”
myPairReagendaR1.Type = CKVTypeNum
myPairReagendaR1.NumValue = newcallresult
myListReagendaR1.AddHead myPairReagendaR1

Check all the values of newcallresult on OCS Reference guide

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5

Hello,

I don`t want create a new field, i want to use the field “Call Result”, i see in my combo this select:

outbound.contact.callresult.unknown=Unknown
outbound.contact.callresult.ok=Ok
outbound.contact.callresult.abandoned=Abandoned
outbound.contact.callresult.answer=Answer
outbound.contact.callresult.answeringmachinedetected=Answering machine detected
outbound.contact.callresult.busy=Busy
outbound.contact.callresult.faxdetected=Fax detected
outbound.contact.callresult.noanswer=No answer
outbound.contact.callresult.pagerdetected=Pager detected
outbound.contact.callresult.wrongparty= Wrong party

and i need for example:

outbound.contact.callresult.dialerror= Dial Error

do you know how?

Thank you

6

Hi, Marta,

you want to add it to the dropdown box of your application?

Are you talking about something like AddItem to populate your listbox?

Actually, if someone could figure out a simple way to tie Result Causes with ComboBox value, it would be grand.
Right now, all I could think of is something like this:

  1. define all the values in List property of ComboBox and then:

Private Function GetCallResultBox() As Integer
Dim out As Integer
Select Case cbCallResult.ListIndex
Case 0:
out = 0

    Case 1:
        out = 6
    Case 2:
        out = 7
    Case 3:
        out = 51
    Case 4:
        out = 53
    Case Else
        cbCallResult.ListIndex = -1
    End Select
   
        
    GetCallResultBox = out

End Function

Private Sub UpdateCallResultBox(value As Integer)

Select Case value
    Case 0:
        cbCallResult.ListIndex = 0
    Case 6:
        cbCallResult.ListIndex = 1
    Case 7:
        cbCallResult.ListIndex = 2
    Case 51:
        cbCallResult.ListIndex = 3
    Case 53:
        cbCallResult.ListIndex = 4
    Case Else
        cbCallResult.ListIndex = -1
    End Select

End Sub

this is a very ugly and not nice way to do it. I wish there was a way to define a second invisible column where all the error codes would be, so then I do not have to do something this ugly…

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