Agent can't login to Avaya CM

Voice & Telephony
1

Hi, I am doing integration between TServer 8.0 and Avaya CM. I have everything working fine except that I can’t get the agent to login to the switch using the ActiveX Toolkit. I keep getting the error message saying invalid password. I am sure that I am using the correct password because I have no problem logging in to the switch using my Avaya handset. If I set the agent type to Supervisor (no login ID needs to be specified), I can login to the extension fine. I do have ‘enable-dmcc’ option enabled for the DN.

I have the password configured in the Agent Login Properties > Advance Tab > Password. I also have the ‘password’ option configured in TServer annex section. My question is, have I set up the password in the correct place? I also have the same ‘password’ option configured in the extension.


@11:43:14.3570 [asai] AgentLogin [565458,id,sUNK] (reqAgentLogin)
	TP_AsaiData
	REGISTER  CRV:172
	Facility: INVOKE
	InvokeId: 3
	Operation: FeatureRequest
	UserEnteredCode: LoginDigits t/o=64, '500081'
	Feature: Login
	Domain: (ACD_Split),'00'
	Domain: (Extension),'565458'
	Domain: (WorkMode),1
@11:43:14.3570 [>>] 08 00 00 33 08 02 01 72 64 96 1C 2B 91 A1 28 02 01 03 02 01 8F 40 20 96 02 08 82 C0 35 30 30 30 38 B1 48 01 82 49 03 81 30 B0 49 07 83 35 36 35 34 35 B8 49 02 86 81 
@11:43:14.3720 [<<] 08 00 00 17 08 02 81 72 5A 96 1C 0F 91 A3 0C 02 01 03 02 01 8F 40 04 08 02 E1 8E 
	TP_AsaiData
	RELEASE_COMPLETE  CRV:8172
	Facility: RETURN_ERROR
	InvokeId: 3
	Error: 143
	Cause: A_INC_PASWD
@11:43:14.3720 [asai] (processFacilityReturnError)
@11:43:14.3720 [gctmi] request RequestAgentLogin ctiRefId 370 deactivated in reqMgr
@11:43:14.3720 [gctmi] TMsg [EventError()] distributing to model
@11:43:14.3720 [gctmi] AgentLogin [565458,id,sUNK] distributing EventError
@11:43:14.3720 [gctmi] AgentLogin [565458,id,sUNK] processError
@11:43:14.3720 [gctmi] request RequestAgentLogin ctiRefId 370 removed from reqMgr
@11:43:14.3720 [0] 8.0.101.01 send_to_client: message EventError
	(Invalid login password)
	AttributeEventSequenceNumber	0000000000005799
	AttributeTimeinuSecs	372000
	AttributeTimeinSecs	1302226994 (11:43:14)
	AttributeErrorCode	622
	AttributeThisDN	'565458'
	AttributeReferenceID	64
2

Hi,

have you allocated licences in the Tserver !?!?

Tambo

3

You MUST specify agent login’s password in you softphone interface, but as far as I remember ActiveX Toolkit does not allow you to specify any password.

If you Switch requires a password then your Agent Login message to the CTI Link should be:

UserEnteredCode: LoginDigits t/o=64, ‘500081#’

You should customize you ActiveX to include the password or you migth use Genesys Support Phone which can be downloaded from Genesys Technical Support site

4

@fnunezsa:

You’re just spot on! Using the Support Phone I could login to the switch.
I just thought that somehow the Toolkit would get the password from Config Server and pass it on. Thank you for your help.

Steve

1 Like
5

:wink:

1 Like