Agent Assist suggested case payload rejected by Java integration

Problem

The Java integration rejects the suggested case payload on the /api/v2/agent-assist/suggested-cases endpoint. We’ve wired an automated case creator mapping interaction IDs to template matrices and field mapping directives. Running Java 17 against the 2024-11 spec. The max field count limit triggers during the atomic POST, even after format verification.

Code

RequestBody payload = RequestBody.create(JsonUtils.toJson(caseTemplate), MediaType.parse("application/json"));
client.newCall(request).execute();

Error

Returns 400 Bad Request with {"code":"invalid_body","message":"Field mapping exceeds CRM schema constraints."}. Context enrichment triggers don’t fire before the validation pipeline drops it.

Question

Need to fix the validation logic without breaking webhook callbacks for external case management. Generating creation audit logs while tracking latency via New Relic. The pipeline keeps dropping it before the callbacks fire.

You’ll clear the 400 error with the workaround posted above, but dropping the interaction metadata will wreck your Dodd-Frank retention logs. Map only the immutable IDs and strip the verbose descriptions to stay under the field limit while keeping MiFID II compliant.