AftercallWork Status in CCPulse in Threshold

NICE CXone API & Integrations
1

Hello,

What value do I need to use when setting up a Threshold to capture the AfterCallWork Status for an agent? Within the CurrentAgentState 1 statistic it is showing as AfterCallWork (00:00:07) with the time changing depending on the length the agent spends on the status.

This is the text field within the script:

if Threshold.StatValue = “AfterCallWork” then
Threshold.Result = true
end if

Thanks,
WA

1 Like
2

you need to use the following :


if (Threshold.StatValue=StatAction.SDNAAfterCallWork) then ...
Threshold.Result=True
end if

Refer to the good explained “Reporting 7.5 CCPulse+ Administrator’s Guide”