Adding Variables to IRD Routing Alarm Message

Architect & Flows
1

Hello,

I have created a routing alarm in IRD Routing strategy but want to include variables/attached data from the call (such as connid).
At the moment the alarm will generate a simple text as below URS log shows:

13:04:20.849 Std 22001 Genesys Routing Alarm Test Var_ConnID

In IRD, the configuration is as follows:
alarm number=22001
alarm message=Genesys Routing Alarm Test Var_ConnID

My thought was adding ‘Var_ConnID’ would generate the actual connid in the logs and alarm itself (Var_ConnID being a variable in the strategy). maybe there are characters that need to define the variable?

thanks,

2

Alarm[22001,Cat['Genesys Routing Alarm Test ',Var_ConnID]]

3

You can add custom text by concating the alarm message text.

:wink: Just see that René had same idea as me…

4

Worked like a charm, thanks for your help.