Add Script

NICE CXone API & Integrations
1

Ahoi,

I have 3 kind of status in CC-Pulse, 1 of them a „Ready “status and the other 2 are „not Ready Status “.

The Problem I have is when I change the “not ready status” to another “not ready status” the times add together. I would like to see the real total time for each status.

I have a script I want to add in CC-Pulse, but I don´t know how to do it.

Can someone pls help me? :slight_smile: :slight_smile:

Thank you in advance

2

What’s the script? Usually those get added as a formula in the template.

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3

thank your quick reply :slight_smile:

It´s a really long one ^^

I need it for the ExtendedCurrentStatus View, how can i put the formula inside the template?

grettings

4

Create a formula field and add the sum of two columns by name…
Read basic documentation please…search the forum…not so difficult

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5

plenty of examples in forum