Add/Remove Products workspace Desktop Edition in Roles

NICE CXone API & Integrations
1

Hi Guy,

I just create new roles name “WDE_Voice_Restrict_Make_Call_Role” for user. I want user can change role privileges in that roles.
But user can’t see Workspace Desktop Edition in products.
What is wrong in my config? Can you give me an advice?

Thanks,
Duc

2

Can you please re-phrase your question?
You mean that at Roles you don’t see WDE? Have you imported the Application Template?

3

Hi bro,
User don’t have this option in roles:
https://ibb.co/gW9N5e
(I can’t upload image in this topic so I uploaded in other host)

4

So answer my questions…

5

You mean that at Roles you don’t see WDE?
=> Correct
Have you imported the Application Template?
=> Can you explain more? I don’t know that.

6

Under CME or Gad you first import an application template for any Genesys application.
Please refer to basic framework documentation or WDE installation guide.

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7

WDE aplication already imported, I login with superadmin user, I can see it, but user don’t have that product.
I think, I missed some roles privilege for user.

8

Again, one more time, do you have the Application Template imported?
Forget the App, talking about the Template…
Read installation guide please!

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9

Dear cavagnaro,

I have WDE application template imported.
I can see WDE product in roles (my account), but end user don’t have (user account).
Is it problem with roles privileges?

Thanks

10

No, probably a permission issue then.
His access group will need at least access to read the resources tenant object.

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