ACW_Time_Outbound:16:29:05|NonSTOP| The statistical runs while the agent logout.

Voice & Telephony
1

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Hi All,

I have some agents that count in the statistics (ACW_Time_Outbound) when they are log out.

Check with TestPhone but are not logged and do not understand why the statServer still has only this statistic (ACW_Time_Outbound) .

Would I could help with this problem?

Picture:
https://drive.google.com/file/d/0Bw-lJ2fedycLalJXRGlRbDVQdVU/view

Regards
Charly.

2

Check what stat server you are using , routing one is best