Do you have any ideas on where to check? I am running GAD 705 / OCM 7.1 / t-server 7.1. In Persons (Config Manager)in each rep has an ACW timeframe.
ACW comes from your PBX…which PBX are you using?
Why the poll??? ???
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I voted automatically, needed the laugh 
ACW = AfterCallWork according to Avaya, but I can’t think of anywhere you would see that in Config Manager. Do you mean wrap-up time?
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