Hello everyone. I am currently auditing our custom analytics dashboards built with the Genesys Cloud Embeddable Framework. We need to ensure that our supervisor dashboards meet WCAG 2.1 Level AA standards. I am finding that the ‘Real-Time Queue’ charts do not have sufficient color contrast and lack appropriate ‘Aria-Labels’ for screen readers. Has anyone successfully themed the embeddable charts for better accessibility, or is there a way to pull the raw data and render it using an external accessible charting library like Highcharts?
I have built several custom dashboards using the Analytics API. You cannot easily theme the native Genesys Cloud charts for WCAG compliance as they are hosted within a closed component. The best approach is to use the ‘Analytics Observation’ API to pull the raw queue metrics in real time and then render them yourself using Highcharts or D3.js. This gives you one hundred percent control over the contrast, labels, and keyboard navigation. It is a bit more development work but it is the only way to be fully compliant!
I have inherited one of these ‘Inaccessible’ dashboards. To follow up on Nav90, if you go the custom route, make sure you also handle the ‘Real-Time’ updates correctly. The Observation API sends a stream of events, and if your charting library is not optimized for high-frequency updates, it will cause the screen reader to announce every single change, which is a nightmare for accessibility! You should implement a ‘Debounce’ or a manual refresh button for your screen reader users.
The problem here is that you’re trying to skin a cat instead of building a better cage. the embeddable charts are locked down for a reason, mostly security and consistency, but that locks out WCAG fixes. pulling raw data via the observation API is the only real path. you get the stream, process it client-side, and render with a library that actually supports aria-live regions properly. don’t forget to handle the state in your terraform if you’re managing the dashboard configs. here is the basic structure for the observation endpoint payload you’ll need to hit. it’s minimal, just the queue metrics.
{
"interval": "10s",
"metrics": [
"queue.size",
"queue.waitTime",
"agent.status"
],
"grouping": "queue"
}
keep the refresh rate low for screen readers. 10s is fine. anything faster and you’ll trigger a cascade of announcements. also, make sure your terraform state doesn’t drift if you manually tweak the API keys in the console. i’ve seen that break builds. just stick to the variable references.
This is caused by the embeddable framework locking down the chart rendering engine. you can’t fix it from inside the config, so you gotta pull the data via api and render it yourself.