Hi Team,
Facing Accept call issue in WWE for inbound call
Environment :
we have deployed Genesys web services , and Logging as agent through Web based work space edition ( WWE ).
Registering the Same extension in Eye beam @agent same desktop.
During the incoming call , while clicking the ACCEPT CALL button in WWE pop up, the call is not getting answered , where as when the Answered button is clicked in Eyebeam, the call is answered.
As per our analysis , when the ACCEPT CALL button is clicked in POP UP, in the SIP message from Endpoint to Sip Server , it contains only Message Header .
Where as , when the ACCEPT CALL button is clicked in Eyebeam , in the SIP message from Endpoint to Sip Server , it contains both Message Header and Message Body.
In the message Body , the SDP information are shared, which is the reason for call getting answered.
Please help us in sending Message body from WWE ACCEPT BUTTON Too…
Thank you in Advance.