About route to place group on tsapi tserver

Voice & Telephony
1

I have configed some voicetreatmentport on TServer_IVR. and config iscc with a tsapi tserver.

the voicetreatementport are such as “013550”, “013551”, “013552”…

i can dial these number and connect the third party ivr from genesys agent.

but when i config the placegroup with these voicetreatmentport, and try to route a call to the place group .it failed.
i have got the error info from avaya tsapi spy.

CSTARouteSelectInvRequest ::=
{
routeRegisterReqID 4,
routingCrossRefID 189833,
routeSelected “013551”,
remainRetry 0,
setupInformation ''H,
routeUsedReq TRUE
}

CSTARouteEndEvent ::=
{
routeRegisterReqID 4,
routingCrossRefID 189833,
errorValue resourceOutOfService
}

thank you

2

ISCC? TSAPI server??? ISCC is a genesys propetary protocol…wont work with a TSAPI Server…
Please explain better what you are trying to do. Do you have Avaya TServer too?

3

Sorry ,I mean that i have two tserver: one is tsapi tserver work with Avaya pbx. and another is tserver-ivr.

1 Like
4

Ok sir,
we need more detailed logs from both TServers not just a small snippet.

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