Getting a 403 Forbidden when trying to push a proactive text message to a guest who closed their web chat session three days ago. We’re using the Node.js platform SDK to hit the messaging events endpoint. The guest ID is still valid in our local store, but the original guestToken expired. Passing the stale token in the Authorization header just returns {“errors”:[“Invalid guest token”]}. Tried swapping to a standard OAuth Bearer token instead. The request goes through, but the platform routes it as an agent-initiated message rather than a system notification.
const payload = {
guestId: “a1b2c3-d4e5-f6g7-h8i9-j0k1l2m3n4o5”,
eventType: “text”,
text: { content: “Your order status has changed.” }
};
await client.conversationsApi.postConversationsMessagesIntegrationIdInboundOpenEvent(“integrationId”, payload);
Docs mention a proactive push endpoint, but it’s buried under the v1 legacy paths. We’ve got a webhook handler already listening for inbound text events, so the routing side is fine. Just need the push to actually land without forcing a full guest re-auth. Not sure if there’s a specific header flag I’m dropping or if the SDK wrapper is stripping it out. The queue is sitting empty.